1. Refund & Cancellation Policy
We understand that travel plans can change unexpectedly. This policy explains how cancellations and refunds are handled to help you make informed decisions before modifying or canceling your booking.
2. Refund Eligibility
Refund eligibility depends on your booking type and the fare conditions set by the airline or travel provider.
- Refundable bookings may qualify for a partial or full refund based on the applicable fare rules.
- Non-refundable fares generally cannot be refunded unless required by applicable laws or approved by the airline.
- Promotional fares, special offers, and discounted tickets may have limited or no refund options.
- The final refund amount, if approved, will be determined after applicable deductions, if any.
3. Cancellation Policy
Cancellation terms vary depending on your booking and the airline's policies.
- Cancellation requests must be submitted before your scheduled departure whenever possible.
- Airlines or travel suppliers may apply cancellation charges according to their fare rules.
- Service fees charged during the booking process may not be refundable.
- Failure to board your flight without prior cancellation may result in the booking being treated as a no-show, which could affect refund eligibility.
4. Refund Processing
Once your refund request has been approved, we'll begin processing it as quickly as possible.
- Credit or debit card refunds are typically processed within 5–10 business days.
- Bank transfer refunds may take 7–15 business days, depending on your financial institution.
- Processing times can vary based on your payment provider and banking procedures.
- You'll receive a confirmation once your refund request has been successfully initiated.
5. Airline & Supplier Policies
Each airline, hotel, or travel provider has its own terms and conditions.
- Refunds and cancellations are subject to the policies of the respective travel supplier.
- Changes to travel dates, destinations, or passenger details may incur additional charges.
- Some suppliers may offer travel credits instead of monetary refunds.
- We recommend reviewing the fare conditions before completing your booking.
Contact Us
For any refund or cancellation-related queries, please contact us:
- Phone: 1-888-754-0727
- Email: info@travenzotravel.com
- Address: 6560 MARKET ST UPPER DARBY, PA 19082-3326 UNITED STATES